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Selecting the


janitorial services provider

cleaning lady



As the manager of a commercial building, you have a lot on your plate. You’re probably dealing with a big workload and understaffed office spaces. You may be wondering how to find the best janitorial services for your business and what you should look for when selecting these companies. This article will help you find the answers you need so that you can feel confident about going forward with hiring a cleaning service provider for your property or business.

Is the staff properly trained

When selecting a cleaning service, you want to know that your staff is properly trained. Your janitorial provider should provide continual training for all employees on proper cleaning techniques and methods. This is especially important when it comes to chemical use and disposal.

If your company has an in-house training program, then you're already ahead of the game. An outside provider should be able to provide you with documentation of these trainings so that they can run through them with new employees at their facility during orientation. In addition, any new policies and procedures should be explained thoroughly during this process as well (such as how chemicals are disposed of).

Ask about the training the staff receives

Ask the provider about their training program, including how it’s structured and who is responsible for creating and implementing it. You want to know that the training is ongoing and continuous, relevant to the job, in-house and on site, hands-on and practical.
Training should cover topics such as:

  • Greeting guests
  • Cleaning floors effectively
  • Using cleaning chemicals safely and properly

Look for companies that are going green

As you look for the right janitorial services provider, look for companies that are going green. This means choosing companies that use green cleaning products and equipment, and who provide environmental solutions to their clients. Green cleaning means using products or equipment that have fewer harmful chemicals while still doing their job effectively. It also means finding ways to reduce waste and pollution by recycling old materials, reusing towels in washrooms, or composting food scraps from kitchens. Finally it means using energy-efficient machinery and tools when possible so that your company’s carbon footprint is reduced as well as its cost of operation.

Green Cleaning Practices

Green cleaning is a cleaning industry term that refers to the use of environmentally friendly cleaning products and procedures. It is a growing trend in the commercial cleaning industry, as eco-friendly cleaning products become more widely available. Many manufacturers are now producing “greener” versions of their traditional chemical cleaners, using natural ingredients like citrus oil or essential oils instead of harsh chemicals. These green cleaners do not contain any toxic ingredients, making them safer for people who handle them and less harmful to the environment than traditional cleaners. In addition to being healthier for humans and better for the environment, they often work just as well as or better than their older counterparts (though some people argue that no product can truly be considered “green” until it has been proven safe by independent testing).

Green Cleaning Practices: The Basics

Do they use green technology

Green cleaning technology is the use of products and methods that are environmentally friendly. Green cleaning technologies can help you save money, reduce waste and energy expenses, and improve the health and safety of your facility. The following questions will help you determine if a prospective service provider uses green cleaning technologies:
Are they familiar with green cleaning technology?

Do they have access to such products or methods?

How do these products differ from traditional cleaners?

What other cleaning services can they offer

You cannot expect your janitorial service to clean everything in your facility. If you have carpeting, some services will be able to offer this service. However, they may not be able to do as good a job as a separate company who specializes in it.

If you have windows that need washing or floor waxing or pressure washing, again it is best to find companies that specialize in these services so that they can do them better than any general cleaning company could do with their limited resources.

Snow removal should also only be done by specialists because snow removal requires specialized equipment and training which most janitorial companies don’t possess.

What are their pricing structures

Pricing structures vary by company. Some companies charge on a per square foot basis, others charge by the hour and some have a flat rate for certain services while some can add additional charges to your invoice if they feel you need it. Make sure you know what you’re getting into before making any final decisions so that when it comes time to pay the bill, there aren’t any surprises waiting for you!

Get a quote

When choosing a janitorial service, it’s important to get at least three quotes. Ask each company for references, which they should be able to provide. Call those references and ask questions about their experience with the company.

Ask each company what process they use when cleaning your building or business. What equipment do they use? Do they have safety practices in place? How do they handle chemical spills and other emergencies? These are all things that need to be considered before making a final decision on who will clean your facility.

Make sure you have a written agreement

• Make sure you have a written agreement. A contract is a legally binding document that explains the terms of the business relationship between two parties. It outlines how each party will work together, what services are to be provided by each party, and how those services will be paid for.

• Make sure the contract is signed by both parties. Without signatures from both parties (the business owner and janitorial company), it may be difficult to enforce any terms of your arrangement in court should things go awry down the road.

• Make sure the contract is clear and concise. Ideally, you want an agreement that clearly lays out what services are being provided by which party at what price over a specific time frame so there are no misunderstandings between you or your contractor regarding expectations or responsibilities during or after the course of service completion period has ended..

• Be wary if any clauses within your contract seem unfair or unreasonable — this could mean that certain sections aren’t enforceable under local laws which may give rise to disputes later on when one party feels slighted by another’s actions taken during execution process

Ask for recommendations

The best way to find a company that will be the right fit for you is by asking for recommendations. This method can be as simple as asking your friends, family, and co-workers if they know of any companies that provide janitorial services in your area. You should also take time to ask people who are in contact with businesses on a daily basis such as local chamber of commerce members or the owners of local businesses if they have any suggestions. If all else fails, consider reaching out directly to the companies themselves and asking them which providers are currently working with them or who has done so in the past.

It’s important not to overlook your local government agencies when performing research about janitorial services providers since many municipalities have contracts with specific vendors for cleaning services on school campuses and other public buildings throughout town


The reputation of a janitorial services provider is important because it can determine whether or not you hire their services. When you are looking for a cleaning company, it is important to look at their reputation and quality of service.

Reputation can be formed by many different factors but the most common ones include: experience, ability to meet or exceed expectations, and history (or past behavior).

Do your homework online

Once you’ve determined the scope of your cleaning needs, it’s time to narrow down your list of potential janitorial services providers. The first step in this process is to find out as much information about each company as possible. This can be done through a variety of methods:

  • Look for reviews online. If a company has been around long enough to have an established customer base, they’ll likely have some customer reviews on various websites (e.g., Yelp). Try searching for the company name or one of its owners’ names in conjunction with “reviews” or “complaints.” This will give you some idea if there are any issues with them not delivering what they promised or poor quality workmanship (or both).
  • Check with the Better Business Bureau (BBB). The BBB gives companies grades based on how many complaints have been filed against them over a certain period of time, among other factors. You may also want to contact their local BBB branch directly if you’re looking into doing business with a particular company and want more information about their reputation locally before signing anything official; many will let consumers do this without requiring an appointment!

Verify the company’s credibility and reputation

It’s often said that you can judge a person by the company they keep. In the same vein, you can also get an idea of how credible and reputable a janitorial services provider is by looking at its references and social media pages.

Asking for references is a good way to find out if your potential service provider has worked with other companies in similar industries or situations as yours. If their references are more than happy to vouch for them—and if those companies have similar needs as yours—this can be an excellent indicator of future success.

Social media pages are another great place to look because they give insight into what kind of company a service provider truly is behind closed doors. Do they show consistent professionalism? Are they responsive? How well do they interact with customers online? These are all important factors when selecting a janitorial services provider!

The quality of your building’s cleaning service is important, so make sure you choose the right one

You want nothing less than the most professional, highest quality service possible. This means making sure you select the right janitorial services provider.

To ensure you find the best fit for your building, there are a few things you should look for:

  • Certifications and licenses
  • A thorough understanding of your building’s needs and challenges
  • An established reputation as an industry leader


One of the most important elements of any business relationship is communication. The janitorial company and property owner should be able to communicate effectively with each other in order to ensure that their needs are being met, and that tasks are being completed on a timely basis.

In order for this type of communication to occur, both parties must have an understanding of what is expected from them. It is also important that they have a clear understanding of how they will be communicating with each other; whether it’s through email or phone calls, it’s important that all information is communicated clearly so there aren’t any misunderstandings between them.


When you’re looking for a janitorial services provider, it pays to know what you’re getting into. With that in mind, here are some questions to consider:

  • How long has the company been around?
  • Do they have references?
  • What is their reputation in the industry? And why is this reputation so good or not so good?

Reporting Systems

Reporting systems are important, especially if you’re looking to monitor the quality of your cleaning services. They help you see where improvements can be made and how much money you are spending on cleaning services.

How often do they report to you?

  • What information do they report and how?
  • How do they report to you, via email or phone call? When is their response time for reports, and how long does it take them to respond to your phone calls and emails?

Customer service response times are a good indicator of the overall quality of service provided by a company. If your selected janitorial services provider has excellent customer service response times and can address urgent issues in an efficient manner, then rest assured that when business comes calling on your end, they’ll be able to handle whatever needs arise.

Quality Standards

  • How does the company measure its own performance?
  • What types of metrics does the company use to track progress toward goals and objectives?
  • How are these metrics used to evaluate employees, subcontractors, vendors and customers?

Quality of Service

  • Quality of service is important because it’s a reflection of your company’s reputation. It’s also a reflection of your company’s ability to meet your needs and expectations, and ultimately, it affects whether or not you keep your current customers.

    When selecting a janitorial services provider, there are several aspects to consider:

    • Cost
    • Quality of service
    • Customer satisfaction

Security, Training, and Supervision

  • When it comes to security and supervision, you want to be sure that the right people are in place. Security should be an important part of your cleaning contract, and this should include things like how the doors are unlocked at the beginning of each shift, how employees access the building, and anything else that keeps your assets safe from theft or damage.

    It is also important to have someone supervising employees who has proper training with regards to safety procedures. This can be a supervisor on site or a manager at HQ, but whoever it is should understand proper safety practices for all situations that could arise during work hours.

You are looking for the best janitorial services for your commercial property and want nothing less than the most professional, highest-quality service. Here are some things you should look for when you select a janitorial services provider

    • Look for a company that has been in business for a long time. The longer they’ve been in business, the more likely they are to have a good track record and reputation.
    • Look for a company with an established customer base. This means that it is clear that their customers are happy with the services they provide. You can look at reviews online to see if anyone has said anything about their experience with this provider before you decide whether or not to hire them for your janitorial services needs!

Certifications and Licenses

    • To ensure that you have the best possible service from your janitorial provider, it’s important to check their credentials and licenses. This will help you determine whether or not they are insured, reputable, and reliable.

      Certifications & Licenses

      Certifications and licenses can provide additional reassurance that your business is in good hands with a particular cleaning service provider. Make sure any potential cleaning services provider has the following certifications:

      • EPA-certified chemicals or bio-friendly alternatives are used in all cleaning products used onsite (such as carpet cleaning)
      • OSHA certified for safety training of personnel staff members who work with chemicals or biological hazards (e.g., mold remediation)


    • You’d be surprised at how many companies do not have insurance. This can be very dangerous for you and your company, so make sure you ask a lot of questions about what type of coverage they have. You should also check the limits on their coverage, as well as their history with making claims against them. Ask if there are any current or pending lawsuits against the company that provides janitorial services to you.

      Finally, you should look at rates for different providers in your area before choosing one provider over another one who advertises lower rates but doesn’t offer quality service like Janitorial Cleaning Company does.

Future needs

    • As you’re looking for the right janitorial services provider, you also need to consider their ability to grow with your business. Your needs will change over time, and if the company you select is not willing to work with you on future needs, then it might be time for a change. Asking about a company’s plans for the future can help reveal whether or not they have a plan in place should things go well (or poorly).

      The health of our economy depends on companies being prepared for success and failure alike.

The reputation of a janitorial services provider is important because it can determine whether or not you hire their services. When you are looking for a cleaning company, it is important to look at their reputation and quality of service.

Reputation can be formed by many different factors but the most common ones include: experience, ability to meet or exceed expectations, and history (or past behavior).

Selecting a janitorial company is important, but it doesn’t have to be difficult

    • Choosing a janitorial company is an important decision. There are many things to consider, and you want to make sure you choose the right one for your needs. Here are some things to look for:

      • A history of customer satisfaction and stability
      • Cleaning equipment that meets or exceeds industry standards
      • A commitment to safety and security

The key to finding the right janitorial services provider is knowing what questions to ask. Start by explaining the kind of cleaning service you need and how often that service should be provided. Then, ask about any green practices they use and what other cleaning services they offer. After you’ve found a few companies that meet your needs, get quotes from them. Make sure each quote has all possible costs included so there are no surprises later on down the road!

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